Its almost 2 months since the last time I updated this blog [ I took a long leave :) ].
Last weekend I have a training/meeting with ZTE personnel. For those who does not know yet, ZTE currently is the main modem distributor for Celcom Mobile Broadband. They supply ZTE K3565-Z (Same spec with Huawei or Vodafone K3565). Same product, but from two different distributors. Both modem are using Vodafone Mobile Connect Lite as a dialling software and both a made in China products ;)..
(You think that this is a Vodafone product??!! Naahh..its ZTE or HuaWei. pls dont be fooled by the logo hehe )
Based on the training given, it seems that among the most common problem faced by those who are using this modem on a Celcom Mobile Broadband network is they frequently face this error "Mobile connection is not possible". Due to my laziness, I just copy and paste it here for us to share the available solutions:
Ladies and gentlemen, familiar with this error? If your answer is a definite yess, then proceed with your reading..
Last weekend I have a training/meeting with ZTE personnel. For those who does not know yet, ZTE currently is the main modem distributor for Celcom Mobile Broadband. They supply ZTE K3565-Z (Same spec with Huawei or Vodafone K3565). Same product, but from two different distributors. Both modem are using Vodafone Mobile Connect Lite as a dialling software and both a made in China products ;)..
(You think that this is a Vodafone product??!! Naahh..its ZTE or HuaWei. pls dont be fooled by the logo hehe )Based on the training given, it seems that among the most common problem faced by those who are using this modem on a Celcom Mobile Broadband network is they frequently face this error "Mobile connection is not possible". Due to my laziness, I just copy and paste it here for us to share the available solutions:
Ladies and gentlemen, familiar with this error? If your answer is a definite yess, then proceed with your reading..Reasons
Known reasons are 2 at present, and all the possibilities below due to the Windows OS problems or the compatibility.
1. As the pop-up window shown, other programs really occupied the device.
2. Network problems.
3. Devices Driver problems.
Way to fix
For 1, reboot the computer and try again. If no effect, uninstall VMC and install it again.
For 2, wait for a moment and try to connect again. If no effect, move to another place and try again.
For 3, right click “My Computer” and select “manage” – “Device Manager”, then check all the ZTE devices. Please ensure all the red selected ZTE devices works fine.
Please make sure all the ports and comm related to your modem is configured correctly
If not, install the device driver manually.
If you cannot install the driver manually, right click the device and select uninstall then scan the new device. The driver then can be installed properly.
The default path for the drivers of K3565-Z below (assuming that you installed your software in drive C):
Known reasons are 2 at present, and all the possibilities below due to the Windows OS problems or the compatibility.
1. As the pop-up window shown, other programs really occupied the device.
2. Network problems.
3. Devices Driver problems.
Way to fix
For 1, reboot the computer and try again. If no effect, uninstall VMC and install it again.
For 2, wait for a moment and try to connect again. If no effect, move to another place and try again.
For 3, right click “My Computer” and select “manage” – “Device Manager”, then check all the ZTE devices. Please ensure all the red selected ZTE devices works fine.
Please make sure all the ports and comm related to your modem is configured correctlyIf not, install the device driver manually.
If you cannot install the driver manually, right click the device and select uninstall then scan the new device. The driver then can be installed properly.
C:\Program Files\Vodafone\Vodafone Mobile Connect\Driver\pccard\xp\ZTE3520
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