Its almost 2 months since the last time I updated this blog [ I took a long leave :) ].
Last weekend I have a training/meeting with ZTE personnel. For those who does not know yet, ZTE currently is the main modem distributor for Celcom Mobile Broadband. They supply ZTE K3565-Z (Same spec with Huawei or Vodafone K3565). Same product, but from two different distributors. Both modem are using Vodafone Mobile Connect Lite as a dialling software and both a made in China products ;)..
(You think that this is a Vodafone product??!! Naahh..its ZTE or HuaWei. pls dont be fooled by the logo hehe )
Based on the training given, it seems that among the most common problem faced by those who are using this modem on a Celcom Mobile Broadband network is they frequently face this error "Mobile connection is not possible". Due to my laziness, I just copy and paste it here for us to share the available solutions:
Ladies and gentlemen, familiar with this error? If your answer is a definite yess, then proceed with your reading..
Last weekend I have a training/meeting with ZTE personnel. For those who does not know yet, ZTE currently is the main modem distributor for Celcom Mobile Broadband. They supply ZTE K3565-Z (Same spec with Huawei or Vodafone K3565). Same product, but from two different distributors. Both modem are using Vodafone Mobile Connect Lite as a dialling software and both a made in China products ;)..
(You think that this is a Vodafone product??!! Naahh..its ZTE or HuaWei. pls dont be fooled by the logo hehe )Based on the training given, it seems that among the most common problem faced by those who are using this modem on a Celcom Mobile Broadband network is they frequently face this error "Mobile connection is not possible". Due to my laziness, I just copy and paste it here for us to share the available solutions:
Ladies and gentlemen, familiar with this error? If your answer is a definite yess, then proceed with your reading..Reasons
Known reasons are 2 at present, and all the possibilities below due to the Windows OS problems or the compatibility.
1. As the pop-up window shown, other programs really occupied the device.
2. Network problems.
3. Devices Driver problems.
Way to fix
For 1, reboot the computer and try again. If no effect, uninstall VMC and install it again.
For 2, wait for a moment and try to connect again. If no effect, move to another place and try again.
For 3, right click “My Computer” and select “manage” – “Device Manager”, then check all the ZTE devices. Please ensure all the red selected ZTE devices works fine.
Please make sure all the ports and comm related to your modem is configured correctly
If not, install the device driver manually.
If you cannot install the driver manually, right click the device and select uninstall then scan the new device. The driver then can be installed properly.
The default path for the drivers of K3565-Z below (assuming that you installed your software in drive C):
Known reasons are 2 at present, and all the possibilities below due to the Windows OS problems or the compatibility.
1. As the pop-up window shown, other programs really occupied the device.
2. Network problems.
3. Devices Driver problems.
Way to fix
For 1, reboot the computer and try again. If no effect, uninstall VMC and install it again.
For 2, wait for a moment and try to connect again. If no effect, move to another place and try again.
For 3, right click “My Computer” and select “manage” – “Device Manager”, then check all the ZTE devices. Please ensure all the red selected ZTE devices works fine.
Please make sure all the ports and comm related to your modem is configured correctlyIf not, install the device driver manually.
If you cannot install the driver manually, right click the device and select uninstall then scan the new device. The driver then can be installed properly.
C:\Program Files\Vodafone\Vodafone Mobile Connect\Driver\pccard\xp\ZTE3520
Posts
it seems that a lot of this page visitor are searching for ZTE K3565-Z drivers. Since this modem is exactly the same as the Huawei K3565, for driver resource, please go to this link http://business.vodafone.com
Vodafone K3565-Z and K3565-H are completely different hardware.
K3565-Z is made by ZTE
K3565-H is made by Huawei (also known as K3565)
drivers for K3565-H do not work with K3565-Z
Pardon me with my error.. ;) anon is correct..
recently i am brought Vodafone K3565-Z, but i cannot install it.manual or auto hopeless.During installation error pop out like this
http://copeknakkemano.com/2009/08/reviews-celcom-broadband-tak-boleh-install/
any suggestion,Please dying for help.TQ
try downloading new driver from this website http://www.business.vodafone.com/site/bus/public/enuk/support/10_productsupport/laptop_connectivity/40_software/software/10_latest/p_pc.jsp
it seems that you are having software error here. Pls do not plug in your modem before you successfully installed the software. TQ
Thank You Mr Amry for your help.I now for the first time using my Vodafone K3565-Z at my own computer.
Hi all
Urgent help needed PLEASE.
I have a Dlink ROUTER,a Window`s XP laptop which I`m using as the main PC and connects perfectly with the Router and able to browse.
My problem is I cannot connect a second Pc running on Vista (OS) to my WLan,and have both Pc`s running at the same time.
harlo, currently im using a K3565-Z stick. It seems ok for the past few weeks.But recently, it started to prompt the "MOBILE CONNECTION IS NOT POSSIBLE". I'd tried in oth notebook, it's work.
Helps are apreaciated! Thanks in advance!
To Nkosana, for routers pls refer to your product manuals..
to anon, Mobile connection is not possible error happen to ZTE K3565-z is quite frequent. there are 2 options, upgrade your dialling software (VMC) to the latest versions (www.business.vodafone.com) or try to do dialup using windows built in wizard (can refer to my previous post http://amrymr.blogspot.com/2009/04/reerror-619.html )
Mr Amry, thanks ya.
hello..in need help..how to solve this problem?
http://putera.forumotion.com/sistem-rangkaian-f28/vodafone-zte-k3565-z-celcom-broadband-problem-connection-not-possible-t4736.htm
apart from reinstalling your software, try to update it to the latest version of VMC.. try it first and do tell me about the result latter ok.. :)
Hi Mr. Amry,
I tried your method to solve my error however the error still exist. I really dry of idea on what to do now...
The hardware that I use is Vodafone, model K3565-Z. I just bought it less than 3 months.
Hi Mr. Amry,
I faced the same problem as you mentioned above and I tried to the 3rd way that you mentioned. However I still having the same error.
The modem that I use is Vodafone, model#:- K3565-Z. I jz bought it less than 3 months.
hi..
as I said before, for this error there are only 2 solutions..1)UPGRADE YOUR VODAFONE MOBILE CONNECT SOFTWARE and 2)PLEASE TRY TO DO MANUAL DIAL UP AS I MENTIONED ON THE ABOVE COMMENTS...
If both were tried and you still get the same error, TRY CHANGING YOUR NETWORK FROM 3G ONLY TO GPRS ONLY OR VICE VERSA and if you come to a dead end..do spare your time to contact your service provider for further assistance..sometimes this problem caused by poor network quality..
dude..hope this help..
dude, i found this blog very helpful. Thanks a lot !
i just wanted to thank you for saving my life! nobody on the net didn’t know how to fix that problem, and it’s – new driver! thank you, thank you, thank you!!! i was losing my mind with this, i didn’t have internet at home for a whole year! thank you, thank you, thank you and keep on saving idiots for computers like me!